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Using OROGOLD Cosmetics products FAQs

We have been receiving a number of questions pertaining to specific skin care issues and OROGOLD products that can help to reduce those problems. For the benefit of our customers, we are starting off with this unique FAQ section where you should be able to find answers to all your skin care questions and advice on which skin care products to choose. If you still can’t find answers to your questions, send us an email or visit the nearest OROGOLD Store and our experts would be more than happy to help you out.

Question – How do I identify which product to choose?

OROGOLD Cosmetics offers you with a wide range of collections to choose from. Each collection contains a set of unique products that have been specially designed to treat specific skin concerns while ensuring that they help you get timeless beauty as well. We have different products for your eyes, your neck and décolleté area, your body and your daily skin care routine. You can visit our website to select a product that suits your specific skin or simply visit the nearest OROGOLD store for a free consultation on what OROGOLD products would suit your skin the best.

Question – Why do I need specific products for my eyes and what products do you suggest?

The problem with the eyes is that the skin around the eyes is known to be the thinnest. Moreover, the area around the eyes is also subjected to the harmful UV rays of the sun on a daily basis. Therefore, the skin around your eyes can tend to show signs of aging way before it begins to appear on the rest of your body. This is why using products that have been especially designed to take care of the skin around your eyes is so important. We would advise you to try out the OROGOLD 24K Eye Care Set. It contains the 24K Anti-Aging Eye Serum and the 24K Intensive Formula Eye Cream. Use the serum along with your nightly skin care routine and follow it with the eye cream before you apply your regular moisturizers.

Question – Why should I use eye creams as a part of my daily skin care routine?

As we have already mentioned, aging is most apparent around the eye area because of the fact that the skin is very delicate around our eye areas. Using an eye cream helps you to ward off the appearance of the signs of aging and take proper care of the skin around your eye areas. Try out products from the 24K Eye Series for ultimate solutions to your eye skin care issues.

Question – Do I need to use sunscreens every day, even if I plan to be at work all day?

Yes, you need to wear a broad-spectrum SPF 30 sunscreen each and every day. Almost 80% of the skin aging faced by humans happens because of exposure to the harmful UVA and UVB rays of the sun. You might feel like you don’t need sunscreens while you’re at work, but did you know that exposure to sunlight through a closed glass window is more than enough to damage your skin? And its not just sunlight. Indoor lighting such as halogen bulbs and fluorescent bulbs can also break down the collagen in your skin because of the UVA rays that they emit.

Bio-Brightening spf web

Question – What is glycerin? Why do you use it in your products?

Glycerin is a sort of alcohol that is found in every type of fat. ORGOLD uses glycerin that has been derived from natural oils and plants because this ingredient can help in giving the skin a smoother and softer feel and a hydrated look.


Question – What is a “patch test” and how do I do it?

A patch test refers to a process by which you can ensure that a particular skin care product doesn’t cause any damage to your skin by triggering any allergies or reactions. OROGOLD always recommends its customers to conduct a patch test before using any product from any brand for the first time. The best place to carry out a patch test is the insides of your wrist. All you need to do is apply the product to the skin and wait and watch out for a burning or a tingling sensation, a rash, temporary discoloration or itchiness. If none of these issues crop up, the product is safe for your skin. If any of these issues crop up, remove the product immediately using warm water and a damp cloth.


Question – What products would you suggest for my oily skin?

Most people believe that oily skin is usually caused because of extra moisture. However, in most cases, you end up with oily skin because your skin is lacking in moisture. The lack of moisture sends your sebaceous glands, the glands responsible for producing oil, into an overdrive which leaves you with oily skin. In other words, dehydrating your skin leads to more oil being produced. For oily skin, we recommend the OROGOLD 24K Oil Control Series. This collection not only removes your dead skin cells and deeply cleanses your skin, it also provides the necessary hydration to give you younger and healthier looking skin. The 24K Oil Control Series consists of the 24K Oil Control Cleanser, 24K Oil Control Day Moisturizer Cream and the 24K Oil Control Prevention Mask. Use the cleanser once in the morning and once at night by applying a small amount on your face and massaging gently for a couple of minutes. Rinse properly and pat your skin dry. Use the oil Control Moisturizer every night instead of your regular moisturizers. For best results, combine both products with the Oil Control Prevention Mask. Use the mask once every week. Leave it on your face for 20 minutes and then rinse off with warm water.

Question – Why should I have an OROGOLD facial?

Most people feel that facials are a form of relaxation or a reward. Many people also see facials as an occasional treat. We see facials as an essential part of any skin care routine. We see these facials as a way of rewarding ourselves for sticking to our skin care routine as well. This is where the OROGOLD facial comes into the picture. We offer our customers with unique face masks that can work wonders – in terms of their effectiveness in skin care and in terms of offering our customers with a spa-like experience in their own homes. However, for that occasional reward, we advise our customers to walk into an OROGOLD store for a free facial. An OROGOLD facial is conducted in our opulent VIP room using the most exclusive OROGOLD products and collections. These facials not only boost your skin care routines and redefine the way your skin looks, they also allow you to enjoy one of the most blissful and luxurious experiences of your life.

Question – I have deep wrinkles and fine lines. What products can I use?

Facial expression lines deepen with age, mostly because of a lot of facial movement. While it might be impossible to control your expressions and facial movement all the time, it is always possible to maintain your facial skin to prevent expression lines from forming. The OROGOLD 24K Tèrmica® Collection has been specifically formulated to allow you to get rid of your facial lines. It consists of the Tèrmica® Completion Cream, Tèrmica® Activation Serum, Tèrmica® Expression Night Repair and the Tèrmica® Energizing Mask. Apply the Completion cream on your facial lines every night before you apply the moisturizer. Follow this with the activation serum and the expression night repair creams every night. Don’t forget to use the Energizing mask 1 – 2 times per week (depending on how deep your facial lines are) on moist skin and massage the product gently on your face using gentle circular motions

anti-aging termica and sir


Question – My neck and décolletage are beginning to show signs of aging. What to do?

Most people understand the importance of sunscreens and protecting their skin from the harmful UV rays of the sun. However, most people ignore applying sunscreen on their neck and décolletage areas. This leads to sun damage which ultimately accelerates the signs of aging. The first and foremost thing that you need to do is to protect your neck and décolleté from further sun damage. For this, you need to start applying your sunscreen lotion on the neck and decolette area as well. The next step is to repair the damage caused to your skin. To do this, you can make use of the OROGOLD 24K Neck Collection. This collection contains the 24K Neck Lift Cream, 24K DMAE Concentrate Lifting Serum, 24k DMAE Instant Stretching Mask and the 24K Neck Lifting and Chest Firming Mask. The Neck Lift Cream should be applied every morning on your neck (front and rear) and decolette. The DMAE Concentrate Lifting Serum should be applied to your face and neck lines before applying your makeup. The DMAE Instant Stretching Mask should be used in generous quantities once a week. Apply the product on cleansed skin. Start with your eyes and cover your entire face and neck area. Let the product sit for 15 minutes and then rinse with cool water. The Neck Lifting and Chest Firming Mask should be used once a month before you use the Neck Lift Cream on your neck and chest area. Apply the product and let it rest for 15 minutes. Rinse with cool water and discard the mask after use.

Question – Why do I need the toner after using a cleanser?

Toners, like the 24K Purifying Toner from the 24K White Gold Collection, help you to get rid of any dirty appearance on your skin after cleansing. Toners also help you to prepare your skin for the upcoming heavy-duty skin care routine by acting as a perfect base for product application.

18 thoughts on “FAQ

  1. Etleva Moore

    I purchased 2 products from Orogold to treat the eye wrinkles.
    24K DMAE wrinkle solution and 24K intensive eye serum. Could you please explain which product to apply first?? how long to wait before applying the next one??

    Thank you,

    1. OROGOLDCosmeticsOROGOLDCosmetics

      Hi Etleva,

      Apply the 24K Intensive Eye Serum first and allow the product to dry completely. This may take up to 2 minutes. Then apply the 24K DMAE Wrinkle Solution as the last step of your skin care routine. We recommend applying the 24K DMAE Wrinkle Solution no more than once per week, though the 24K Intensive Eye Serum can be used daily.

      Thank you,

    1. Milagros A Lezama

      I have three important questions:

      1) When to apply the 24K Intensive Eye Serum (day and night or just once a day) Let me know the best time to apply (morning, night or both)?

      2) When to apply Deep Wrinkle Tightening Solution. I was told in the store that it is used once a week. I do not think this is right.

      3) When I went to the store, the put the Serum first and then the Tightening Solution. Is this the right way to use both of them? If so, Do I have to use them both in the morning and night.

      Please clarify this.

      Thank You,

      Milagros Lezama

  2. Amy

    Hi There,

    I have an orogold 24k Thermal bionic mask that i have not used since purchased probably 5 years ago, is it still useable ?

    1. OROGOLDOROGOLD Post author

      Hello Denise,
      24K Bio-Brightening Skin Tone Moisturizer contains SPF 30.
      How to Use OROGOLD

  3. Carmen

    Hi. I recently purchased the Orogold 24k DMAE Deep Wrinkle Tightening Solution. I was told that this product should be used once a week. Is that correct? I have a special event and wonder if I can use it the same day of the event or should need to be applied the night before? Something that would like to know is if I can apply any makeup short after the product is applied, let’s say 15 or 30 minutes after? Where can I find more answers regarding the use of this product?
    Thanks. =)

  4. susana

    Hi, i hace been using oro gold 24k multi vitamin deep peeling, facial cleanser and day mosturizer, and i was wondering what is the age range for this products? i might have been misinformed, so I would appreciate an answer

    1. OROGOLDOROGOLD Post author

      Hello Susana,
      Our products are appropriate for any age. As with any skin care product, the most important factor is to match your skin type/skin issues to the correct products. If you have any further questions our customer service would be happy to help you at 877-554-1777.
      Thank you,
      How To Use OROGOLD

  5. OROGOLDOROGOLD Post author

    Hi Liz,

    Because the eye area is so delicate we strongly recommend using a product specifically designed for the eye area.

    Thank you,
    How to Use OROGOLD

  6. Crystal

    I am looking for product for my face pigmentation and brown spot to get rid of it.

    And also for my dark circle and eye bag for my eyes.

    Thank you

  7. Eileen Branscome

    I have a mix of product categories as a result of visiting the Hawaiin Village location, and have several questions.
    Are the 24k eye serum and creme designed to use on the eyelids as well as under eye and under brow?

    I have several mask products and need clarification. Thermica mask cream and serum; bio brightening mask; 24k DME stretching mask. What is the correct frequency and combination to use?

    1. matanmatan Post author

      Hello Eileen Branscome,
      We do not recommend using any type of eye products on your eyelids unless specifically instructed to do so. Eye products are best applied to the under eye area and orbital bone; basically around the radius of your eye, but not so close to it that product could get in your eye.
      The way the combination of products you purchased should be applied is specific to your skin and its needs. However as a general rule of thumb, apply a mask for the specified amount of time then follow with serum and cream. DMAE Stretching Mask is usually used for special events while the Bio-Brightening Mask is used more regularly. Generally, masks are recommended to be applied once per week. You can alternate between masks throughout the month (for example: Bio-Brightening Mask during week 1, Termica Mask during week 2, DMAE Mask for week 3, etc…). If you need further assistance please feel free to visit a store or call us at 877-554-1777.
      Thank you,
      How To Use OROGOLD Team


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